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Madigan Pharmacy to unveil revamped prescription system

Madigan Army Medical Center Public Affairs

Published: 04:26PM June 12th, 2014

The Madigan Pharmacy is completely revamping and revitalizing the way it fills prescriptions.

“We believe the changes will help give our customers the freedom to manage their own time when picking up their prescriptions, while allowing us to maintain our current high level of safety and accuracy,” said Norm Gaudreau, Madigan Ambulatory Pharmacy Services chief.

Changes to the pharmacy system include:

n New pharmacy hours. The Madigan Main Outpatient Pharmacy changed its hours to 8 a.m. from 6 p.m. Mondays through Fridays. It remains open Saturdays from 9 a.m. to 5 p.m. and on training holidays from 8 a.m. to 4:30 p.m.

n Pharmacy at Lewis Main Exchange Mini Mall closed permanently. Prescriptions can be filled at Madigan Main Outpatient Pharmacy.

n Prescription triage system. The new process rapidly processes prescriptions in a “triage” fashion. Once patients are seen at intake windows, they can leave and return after their prescriptions are ready.

n Intake and outtake windows. Madigan is completely overhauling the current process. The new system provides for “intake” and “outtake” windows where all preliminary information will be gathered.

n Tricare Mail Order Pharmacy. Patients can still order refills to be mailed directly to their homes. Visit https://www.express-scripts.com/TRICARE/.

Upcoming pharmacy changes include:

n Text message alerts. Patients awaiting prescriptions can request text alerts.

n Pharmacy ticket scanners. Patients will be able to scan their tickets to identify where in the process their prescriptions are at that moment.

n Electronic prescriptions. Outside providers will send prescriptions to the Madigan Main Outpatient Pharmacy and home clinics electronically from an outside provider.

n Remote triaging. This summer, Madigan will start a pilot project for pharmacy triaging to skip the pharmacy’s intake window and directly pick up prescriptions.

n Pediatric clinic pharmacy. Madigan is in the process of opening a pharmacy directly in the pediatric clinic.

Check for pharmacy updates at the Madigan Facebook site: www.facebook.com/MadiganHealth.