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Options available for patients to change health care provider

American Forces Press Service

Published: 02:09PM June 26th, 2014

Making a permanent-change-of-station move can be stressful, but changing health care providers during that time is easy, the director of the TRICARE health plan said here yesterday.

In a DOD News interview, Mary Kaye Justis said she wants service members and their families to know there are several easy options to find new health care providers at their new duty station ahead of time or after they arrive, following the April 1 closure of the TRICARE service centers.

A first step service members and families should take is to update their information with their new address and duty station in the Defense Enrollment Eligibility Reporting System. Every beneficiary and service member is responsible for keeping their DEERS database information up to date, Justis pointed out.

Several options exist to help in changing health care providers, Justis said. A program called Moving Made Easy will walk beneficiaries through the process on TRICARE TV or as a webinar on the Military OneSource website, and TRICARE Web Resources on YouTube

People don’t have to disenroll from TRICARE or TRICARE Prime; they should call their regional office to report the move.

Transferring information for medication also is an easy process, she said. There is one national contractor in the retail network, and other options are mail order prescriptions and using pharmacies at military treatment facilities.