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Your access to health care on JBLM unprecedented

Western Regional Medical Command

Published: 04:43PM July 3rd, 2014

As the Army Medical Department and the Military Health System continue to transform to a System for Health designed to meet the 21st century health care needs of service members, their families and retirees, we aim to maximize our ability to provide care directly to our beneficiaries.

We want our military team to get and stay healthy. The Performance Triad, developed in collaboration with military and civilian experts in the areas of activity, nutrition and sleep, is testament to our commitment to affect Soldier and family resilience.

But when someone from our military family is injured or becomes ill, we want to ensure he or she has convenient access to safe, high-quality, patient-centered care. Madigan Army Medical Center has nearly 110,000 beneficiaries enrolled as prospective patients — and they have room for more.

Since October 2013, more than 4,000 beneficiaries have chosen to move to primary care managers within the Western Regional Medical Command’s 11 military treatment facilities across 20 states. Madigan’s growth alone represents 1,300 of those; people see the benefit of obtaining their care within a system that understands their unique health care needs.

Patient-centered care

Patient-Centered Medical Homes have re-engineered primary care to ensure convenient access to comprehensive, seamlessly coordinated care customized to holistically serve our beneficiaries’ health care needs. Primary and specialty care work together in our medical homes to ensure a consistent, personal, patient experience.

Outlying clinics

Most of the Western Region’s military treatment facilities, including Madigan, have taken patient-centered care a step further by creating Community-Based Medical Homes in neighborhoods where beneficiaries live. There are Madigan Medical Homes in Puyallup and Lacey, reducing drive times for many who have the opportunity now to switch their care.

Technological convenience

Tools like TRICARE Online, Secure Messaging and our new Nurse Advice Line add value to your health care experience. Beneficiaries can schedule, view and cancel appointments easily using TRICARE Online, and even set automated text reminders for appointments. RelayHealth, our Secure Messaging system, allows patients and providers to exchange emails for routine communication. The Nurse Advice Line lets you speak to a registered nurse to answer health care questions and even help you schedule an appointment. These initiatives represent unprecedented access to care.

Pharmacy improvements

Madigan has made changes to its pharmacy process to reduce the time it takes to have your prescriptions filled. The TRICARE Mail-Order Pharmacy will mail certain prescriptions right to your door like clockwork, so you won’t worry about refills.

Strengthening the system

Army Medicine, along with the Navy and Air Force, has long been part of the Military Health System, but new clinical and business practices now allow military treatment facilities in the same region to work together to improve their delivery of care. This partnership, known as the Enhanced Multi-Service Market, will be a win for beneficiaries, expanding access to care. From in-person appointments for surgery to telehealth, sharing resources is underway among Madigan and Naval hospitals in Bremerton and Oak Harbor, Wash., and the 62nd Medical Squadron here. We’ll even be establishing a shuttle service between Madigan and Bremerton to transport patients, staff and medical materials to ensure the partnership continues to strengthen and grow between Military Health System agencies in the Puget Sound area.

These are all good reasons to join us at Madigan as we partner with patients like you to deliver safe, quality care. But the best reason to move your care to Madigan is our team of providers and staff, who are part of the Army team, just like you, and are proud to serve America’s best and their families.

There are still beneficiaries in our region who, while eligible to receive their care at Madigan, are still seeking care from network providers in our civilian network or through health insurance other than TRICARE. If that is you, know that you’re invited back home. Madigan wants to be your preferred choice for the personal, quality care you deserve. We’ve never been more serious about our obligation to provide our own with the best care available anywhere. We look forward to continuing to be your health care provider of choice.