On Monday, the Joint Base Lewis-McChord Enterprise Multimedia Centers photo studio started to assist service members on an appointment only basis. The studio no longer provides walk-in service.
The studio is required by Army regulations to work by an appointment system. Because of JBLMs large base populace and limited manning, the multimedia center was unable to establish an effective appointment system until now.
The main reason we are changing to an appointment system is to support the regulation and control the flow of photo request, said Robert Delgado, multimedia center visual information manager. This will give us more time to spend with customers and will greatly reduce processing errors.
Service members looking to have a photo taken can schedule appointments in advance for a time that is convenient using the multimedia centers scheduling site: vios.army.mil.
With Army promotion boards on the horizon, its more important for Soldiers to make an appointment now and not wait till the last minute, Delgado said. The main reason for the appointment system is to provide better customer service while meeting the mission requirements with reduced manpower.
Service members with appointments will have more one-on-one time to spend with photographers ensuring their uniform is correct and theyre satisfied with their photo, Delgado said.
Some people are apprehensive and on edge to have their photo taken when coming here, Delgado said. This will allow them more time with photographers to help make them comfortable for their photo.
The multimedia centers
photo studio is a state-of-the-art studio manned by a staff of experienced photographers. The studio is responsible for assisting service members throughout the Pacific Northwest covering 17 states.
The studio assists more than 3,500 service members annually to meeting a wide range of official photo requirements.
The new appointment system will improve work flow and allow staff to support more outside photo jobs, Delgado said. It will allow us to better support other outside agencies like National Guard and Reserve units outside the local area.