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Madigan begins new health record system

Madigan Commander

Published: 04:19PM October 5th, 2017

Starting Oct. 21, Madigan Army Medical Center will begin one of our most significant endeavors in our entire history — our transition to the new electronic health record, MHS GENESIS.

I’m proud that Madigan is the first, large military hospital to transition to the Department of Defense’s unified electronic health record. In fact, we’re a part of the first wave of military treatment facilities to begin using this new system.

On Oct. 21, Madigan joins Fairchild Air Force Base, Naval Hospital Oak Harbor and Naval Hospital Bremerton as the pilot sites for MHS GENESIS. We are looking forward to all of the benefits that this new health record system will bring to our patients.

With MHS GENESIS, our patient records will be more easily shared between providers, making your care even safer. Your records will be electronically safe, too, since the Department of Defense is working closely with our contractor to ensure that MHS GENESIS meets the high standards of DOD cybersecurity.

With MHS GENESIS, for the first time, all military branches will use a single electronic health record system. As MHS GENESIS is fully implemented throughout all of the DOD, patients will be able to receive care from any military treatment facility knowing that your health records will be there for you and your family.

While you’ll benefit from the overall innovativeness of this electronic system, most of the changes will be entirely seamless to you, and that’s how we want it to be. The primary difference that most patients will notice is the Patient Portal, which replaces the secure messaging found in RelayHealth and many of the functions found on TRICARE Online such as accessing test results and setting up medical appointments.

Additionally, you will now be able to view provider notes and request prescription renewals online.

You’ll also be able to see and verify your patient contact information in the Patient Portal. It’s important to know that the contact information found there, and used throughout MHS GENESIS, is automatically pulled from DEERS. You may need to update your patient contact information so we can reach you. Just visit the DEERS website at to do so.

Once Madigan transitions to MHS GENESIS, our patients will be able to start using the Patient Portal, found at You can sign in with your CAC, your MyPay password or your DS Logon password.

If you don’t have a CAC or MyPay password, you’ll need to create a DS Logon account to use the portal.

As we prepare to use MHS GENESIS, we expect that our transition will take some extra effort as our staff becomes experts at using this remarkable new system. During the first few weeks after our transition on Oct. 21, our pace at Madigan may slow down some as we adopt MHS GENESIS. We’d like to ask for the help of our patients to make this transition a bit smoother.

Our outpatient appointments will be temporarily reduced at first, so we ask that patients schedule preventive exams and regular checkups before Oct. 21, if possible. If that doesn’t work for you, give us a few weeks to get back up to speed.

In addition, the wait times at the lab and pharmacy may increase during this time, so we recommend you complete any lab tests before then and ask your pharmacist about how to make the transition easier, such as getting your routine prescriptions refilled before then.

Finally, if you get referrals that are valid past Oct. 21, we ask that you keep hard copies of your paperwork just to ensure we can identify your referral during the transition.

Right now, our staff is working extremely hard behind the scenes to get ready for MHS GENESIS, and we can’t wait to once again lead the DOD as we begin using it this fall.

Thank for your patience as we transition to this next generation system to provide you and your families with even better health care at Madigan Army Medical Center.